ok7 Privacy Policy

1. What Information We Collect

When you create an account and use our services at ok7, we may collect the following types of information:

• Identity Information: Full name, date of birth, and national identity number (where applicable).
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, or Upay account details required for processing transactions.
• Technical Information: IP address, device type, browser version, operating system, and login timestamps.
• Usage Information: Game history, betting patterns, session duration, and preferred game categories.
• Communication Records: Your conversations with our support team via live chat and email.

We never store your full payment card details.

2. How We Collect Information

ok7 collects information in the following ways:

• Directly Provided: When you fill in a registration form, verify your account, or carry out transactions.
• Automatic Collection: Website browsing activity is tracked through cookies, web beacons, and similar technologies.
• Third Parties: Relevant information received from payment gateways and identity verification services.

3. How Your Information Is Used

ok7 uses your information for the following purposes:

• Creating, managing, and verifying accounts.
• Processing deposit and withdrawal transactions.
• Providing bonuses, rewards, and promotional offers.
• Preventing fraud and ensuring account security.
• Providing 24/7 customer support in Bengali.
• Complying with responsible gaming guidelines.
• Improving service quality and delivering a personalised experience.
• Meeting legal and regulatory obligations.

4. Sharing Information with Third Parties

ok7 does not sell your personal information. However, information may be shared on a limited basis in the following cases:

• Payment Processors: Payment partners such as bKash, Nagad, Rocket, and Upay — solely to complete transactions.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — to ensure game services are delivered.
• Technology Services: Trusted technology partners for cybersecurity, analytics, and infrastructure maintenance.
• Legal Obligations: In response to a court order or a lawful request from a government authority.

All third parties are contractually bound to maintain the confidentiality of your information.

5. Data Security Measures

ok7 applies industry-standard technical and organisational measures to keep your information secure:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS protocols.
• Secure Servers: Your information is stored on firewall-protected servers.
• Access Controls: Only authorised personnel can access your information, and only on a need-to-know basis.
• Regular Audits: System security is regularly tested and updated.
• Two-Factor Authentication: An additional layer of security is available for your account.

Please note that no transmission of information over the internet can be guaranteed to be completely secure. We make every effort, but we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

The ok7 website uses cookies and similar tracking technologies. These include:

• Essential Cookies: Required for core site functionality, login sessions, and security features.
• Functional Cookies: Used to remember your preferences, language settings, and experience.
• Analytics Cookies: Used to understand usage patterns and improve our services.

You can manage cookies by changing your browser settings. However, disabling certain cookies may cause some features of the site to stop working correctly.

7. Your Rights Over Your Personal Information

As a user of ok7, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that we limit how your information is used for certain purposes.
• Right to Object: The right to object to certain types of processing of your information.
• Right to Portability: The right to request your information be provided in a structured format.

To exercise these rights, contact us at [email protected] or speak with us via live chat.

8. Data Retention Period

ok7 retains your information for as long as:

• Your account remains active and services continue to be provided.
• Required to fulfil legal and regulatory obligations.
• Necessary for resolving disputes or enforcing agreements.

Even after an account is closed, some information may be retained for a set period for legal reasons. Once that period has passed, the information is securely deleted or anonymised.

9. Privacy Protection for Minors

ok7 is intended only for those aged 21 and above. We do not knowingly collect personal information from minors.

If we are informed that someone below the age limit has provided information, we will promptly delete that information and close the associated account. If you become aware of such an incident, please notify us at [email protected].

10. Steps in the Event of a Security Breach

In the event of a data security breach, ok7 will take the following steps:

• Notify affected users by email as quickly as possible.
• Clearly communicate the nature of the breach and its potential impact.
• Provide guidance on immediate steps to keep you protected.
• Identify the root cause of the issue and resolve it promptly.

11. Data Transfers and International Processing

To deliver ok7's services, your information may be processed on servers located in various countries. In such cases, we ensure that:

• All transfers comply with international data protection standards.
• The receiving party provides the same level of protection as set out in this policy.
• The necessary contractual safeguards are in place.

12. Marketing and Promotional Communications

With your consent, ok7 may send you promotional information, bonus offers, and news about special deals. Every marketing email includes an option to unsubscribe.

To stop receiving marketing communications:

• Use the "Unsubscribe" option at the bottom of the email.
• Update your account settings.
• Send a request to [email protected].

Even if you opt out of marketing communications, you will still receive essential messages related to your account activity, such as transaction confirmations.

13. Changes to the Privacy Policy

ok7 may update this privacy policy from time to time. For significant changes:

• The "Last Updated" date on the policy published on the website will be changed.
• A notice will be sent to your registered email address for important changes.
• Continuing to use the site after a change means you accept the new policy.

We recommend reviewing this page regularly.

14. Applicable Law and Jurisdiction

This privacy policy is governed by applicable laws and regulations. Any dispute relating to this policy will first be addressed through discussion. If a resolution cannot be reached through discussion, the matter will be settled through the relevant legal authority.

This policy has been written in Bengali and that version is the official one.